Australian Access Federation Support Desk
Submit a request
Check your existing requests
End Users and Researchers
What are the contact details for my local Service Desk?
What is the Australian Access Federation (AAF)?
Who should I contact if I have issues?
Usernames and passwords
How do I log out?
What is an “AAF” or “Shibboleth" login?
How do I change my password?
Accessing a Service
I have specific questions relating to the data of a particular Service
What services are connected to the AAF?
I have moved/switched Institutions or organisations and want to access my existing datasets and storage
Virtual Home (AAF VH)
How do I get access to an AAF VH account?
Resetting a lost password in AAF Virtual Home
Can I customise the Welcome/Invitation email message for users?
We are upgrading or performing maintenance on a Service – who should we notify?
Becoming an administrator for an identity provider, service provider or organisation
How long does it take to be approved as a Service Provider?
What payment methods do you accept for payment of invoices?
Production monitoring dashboard
AAF Technical Documentation
Troubleshooting General Shibboleth IdP Issues
Troubleshooting Shibboleth IdP Attribute Release Issues
A sample Shibboleth attribute resolver script for the cn attribute
Testing attributes for a new Service
How to set up your service provider in multiple federations
Migrating your SP to highly available Metadata
Tips and Tricks
Forwarding direct emails to AAF Support desk
How to create an SSL certificate for your federated web service and get it signed
Status and Availability
No topics found -
Add Article »
Support Ticket System