Australian Access Federation Support Desk
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End Users and Researchers
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General Information
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What are the contact details for my local Service Desk?
What is the Australian Access Federation (AAF)?
Who should I contact if I have issues?
Usernames and passwords
(5)
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How do I log out?
What is an “AAF” or “Shibboleth" login?
How do I change my password?
Accessing a Service
(9)
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I have specific questions relating to the data of a particular Service
What services are connected to the AAF?
I have moved/switched Institutions or organisations and want to access my existing datasets and storage
Virtual Home (AAF VH)
(13)
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How do I get access to an AAF VH account?
Resetting a lost password in AAF Virtual Home
Can I customise the Welcome/Invitation email message for users?
Operational Staff
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General Information
(4)
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We are upgrading or performing maintenance on a Service – who should we notify?
Becoming an administrator for an identity provider, service provider or organisation
How long does it take to be approved as a Service Provider?
Billing
(1)
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What payment methods do you accept for payment of invoices?
Technical Staff
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AAF Home
(3)
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Production monitoring dashboard
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AAF Technical Documentation
Identity Providers
(22)
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Troubleshooting General Shibboleth IdP Issues
Troubleshooting Shibboleth IdP Attribute Release Issues
A sample Shibboleth attribute resolver script for the cn attribute
Service Providers
(16)
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Testing attributes for a new Service
How to set up your service provider in multiple federations
Migrating your SP to highly available Metadata
Metadata
(1)
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AAF Metadata
Tips and Tricks
(2)
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Forwarding direct emails to AAF Support desk
How to create an SSL certificate for your federated web service and get it signed
Status and Availability
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