Australian Access Federation Support Desk

I can’t access a service – is it down or unavailable?

by Dean Nottingham Follow

Institutions or Service Providers (who are subscribed to the AAF) occasionally take systems or services offline for upgrades or maintenance. Outages are usually between a few minutes to a few hours long and usually occur during off-peak times. If the service is provided internationally then the outage may occur during business hours due to time zone differences.

You can view the status of a service or system using the monitoring page: 
If there is a planned outage for a particular service, a message will appear at the top of your screen. If this is the case, please be patient while the system undergoes maintenance. The AAF are currently undergoing an improvement program to mature the outage message alerts.

If there is no message or any service or system is UNAVAILABLE, DOWN or coloured RED, please contact your local Service Desk who will contact your IdP administrator within your institution or organisation or the AAF for assistance.

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