The AAF stores the following subscriber contact information to enable effective communication with subscribers and their representatives on various operational and technical issues, on software updates, or when a security incident occurs.
There are two groups of subscriber contacts: organisational and technical.
- organisational contacts are responsible for contracts, billing and service approval decisions, and
- technical contacts manage service registrations and connection to the federation.
From December 2020, a subset of contact information will move from the Federation Registry to the AAF’s customer relationship management (CRM) system. To receive or update contact information in the CRM, send a request to the Operations Team at email@example.com.
The following table outlines the contacts, their roles and in which system the AAF stores information.
|Contact Type||Organisational Role||Service|
|Administrative*||A contact in an administrative role that handles non-technical issues, e.g. name changes, changes to the service description.||AAF CRM|
|Billing||Contact within the organisation that handles invoices, subscriptions, etc, e.g finance person or accountant.||AAF CRM|
|PA to the Primary Representative||Personal Assistant to the nominated Primary Representative.||AAF CRM|
|Primary Representative||A confirmed authoritative representative of the organisation, who has authority to sign AAF forms and subscriptions on behalf of the organisation, e.g. CEO, CIO, IT Director.||AAF CRM|
|CISO or 2IC||A confirmed authoritative representative, appointed by the Primary Representative, who has authority to sign AAF forms and subscriptions on behalf of the organisation, e.g. CISO, Associate Director, Deputy Director.||AAF CRM|
|Product and Service Manager||A contact within the organisation who is responsible for the service e.g. Team Leader, Manager of Identity Team.||AAF CRM|
|Technical*||A contact within the organisation responsible for technical implementation of the service. Primarily for communication on technical issues.||Federation Registry|
|Support*||The end-user support team or help desk within the organisation. For the AAF to direct users of the service to the end user support team.||Federation Registry|
|Security Contact*||A contact within the organisation responsible for security incidents in the organisation.||Federation Registry|
Those contact types with an asterisk (*) will appear in federation metadata.