From December 2020, a subset of subscriber contact information will move from the Federation Manager to the AAF’s customer relationship management (CRM) system. This move will improve the AAF’s communication channels with subscribers. Future developments of the CRM platform will incorporate other core AAF Tools, which will bring additional benefits to AAF subscribers.

Organisational contact details are now in the CRM and will continue to receive business communications. Technical contact details remain in the Federation Registry. 

To receive or update contact information in the CRM, send a request to the Operations Team at

Additional information on Subscriber Contact Types is available in