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End users and researchers - Problems logging in

If you are not able to find an answer or require addtional assistance contact AAF Support support@aaf.edu.au

Problems logging in

Who should I contact if I have issues?
Overview List of contact information for users seeking assistance with a identity login specific issue. Prerequisites You must have an affiliati...
Wed, 20 Sep, 2017 at 11:58 AM
Service down or unavailable
Overview If you are unable to access a service that is usually available and usable by your member organisation or with the credentials that has an affi...
Wed, 20 Sep, 2017 at 11:59 AM
My Organisation is not listed during Authentication
Overview When accessing a third party service during authentication, you will likely be accustomed to an AAF identification window with a dropdown list ...
Mon, 7 Aug, 2017 at 3:14 PM
Reset the default home institution
Overview Reseting or changing your default institutional login account or credentials. Prerequisites Requires an Australian Access Federation Vi...
Wed, 20 Sep, 2017 at 1:03 PM
Testing attributes with the AAF Validator
Overview This guide will assist you in testing your institutional, federated or Virtual Home login and get an up to date snapshot of your attributes whi...
Wed, 20 Sep, 2017 at 12:01 PM

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